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Terms and Conditions Booking Confirmation

Terms and Conditions for Event Hosting at woo-hoo!

 

This document outlines the terms and conditions ("Ts &Cs") between IEX Recreational Playground LLC, company duly incorporated under the laws of United Arab Emirates with license number 8102458 having its registered address at Al Quoz Industrial First S16 to S1 Warehouse No, Dubai, UAE ” operating under the brand name “woo-hoo!” ("First Party" or "woo-hoo!") and the individual or entity booking an Event ("Party Host"). 

 

Whereas the First Party operates an edutainment facility under the brand name “woo-hoo!” at al Quoz, Dubai, United Arab Emirates (the “Facility”). 

 

Whereas in addition to its edutainment offerings, woo-hoo!  also organizes and hosts a variety of events including birthday parties (hereinafter referred to as “Event”) at the Facility;

 

Whereas, the Party Host wishes to avail the hosting services of woo-hoo! for an Event within the Facility;

Whereas, by signing the Ts & Cs, the Party Host acknowledges and agrees to abide by the following terms:

 

1. Booking Process and Cancellation

  • The Party Host shall make a booking for the Event through one of woo-hoo!'s official booking channels. Upon confirmation of availability, woo-hoo! will provide the Party Host with a proforma invoice for the Advance Payment that shall lay out the total amount to be paid, details of the Event, including the available date and time (“Party Timings”), the mode of transfer of payment with the payment details (“Payment Details”) along with other relevant information.
  • Upon receipt of the invoice, the Party Host agrees to pay an initial deposit amounting to 50% of the total booking fee. (“Advance Payment”) This deposit is non-refundable and serves as a commitment to the reserved date and time (“Reserved Date and Time”) unless the booking is cancelled 48 (forty-eight) hours before the Event. 
  • The booking shall only be confirmed upon the settlement of the Advance Payment.
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2. Obligations of woo-hoo for the Event! 

Upon confirmation of the booking and processing of the Advance Payment by the Party Host woo-hoo! commits to:

  • Confirm the Reserved Date and Time, the location of the designated party room where the Event will take place (“Party Room”) to the Party Host via the booking confirmation email (“Booking Confirmation”)
  • Provide the Party Host with the Party Room and other agreed-upon facilities/services at the Facility for the Event on the day of the Event.
  • Provide the Party Room to the Party Host, 20 minutes before the meal time. 
  • Ensure the Facility and the Party Room are clean, safe, and in good condition for the Event.
  • Provide necessary assistance and support during the Event.
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4. Obligations of the Party Host:

The Party Host commits to:

  • Ensure timely payment of the Advance Payment and the Balance Payment as per the terms outlined in the Ts & Cs.
  • Ensure the safety and supervision of all children participating at the Event (“Participating Children”) by the Party Host or by the parents/guardians of the Participating Children (“Guests). The Party Host agrees that they are solely responsible and liable for the safety and supervision of the Participating Children.
  • In connection with the Party Host's obligation to ensure the safety and supervision of all Participating Children, the Party Host agrees to indemnify, defend, and hold harmless woo-hoo! its officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, brought by parents, guardians, or any third parties arising out of or in any way connected with any incidents, accidents, or injuries that occur due to the Party Host's failure to fulfill their safety and supervision obligations as outlined in the Ts & Cs.
  • Abide by all rules, regulations, and precautionary measures set forth by Dubai Municipality and woo-hoo!.
  • Ensure that no outside food and drinks are brought in within the Party Room
  • Follow the Party Timings and ensure that they are adhered to by the Guests and Participating Children.
  • In the event of any incidents, accidents or unforeseen situations during the Event, the Party Host is obligated to promptly report the same to the woo-hoo! and provide all the necessary details. The Party Host agrees to cooperate fully with woo-hoo! in any subsequent investigations or procedures related to such incidents.
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5. Event and No-ShowPolicy

  • The Event details, including Reserved Time and Date, will be as communicated by woo-hoo! to the Party Host. Any changes or modifications to these details must be mutually agreed upon in writing at least twenty-four (24) hours before the Event.
  • Sparkle candles or items deemed a fire safety hazard are strictly prohibited.
  • Any form of decoration or activity that may cause damage to the Facility is not allowed.
  • In the event that the Party Host fails to show up at the scheduled Event without prior notification to woo-hoo!, the following shall apply:
    • The initial deposit of 50% of the total booking fee shall be forfeited and retained by woo-hoo! as compensation for the reserved space, preparations, and potential loss of other booking opportunities.
    • woo-hoo! reserves the right to utilize the reserved space for other purposes or make it available to other guests after a waiting period of 30 minutes from the scheduled start time of the Event.
    • The Party Host will be informed of the no-show policy consequences and may be subject to additional penalties or restrictions for future bookings with woo-hoo

 

6. Damages

  • The Party Host is financially responsible for any damages to the Party Room or Facility during the Event.
  • Any damages to the Party Room or any part of the Facility due to the Party Host’s Event decorations or actions will result in the Party Host being fully liable for the costs of repair or replacement

 

7. Payments

  • The Party Host shall make the Advance Payment as per the Payment Details provided and confirmed by woo-hoo!
  • All balance payments related to the booking (“Balance Payment”) must be paid in full before leaving the Facility on the date of the Event. Late payments may incur additional charges or penalties amounting to 5% / day.
  • If the Party Host fails to make the balance payment on the day of the Event, a late fee of 5% of the outstanding amount may be applied for every day of the delay.
  • In the event of a non-payment beyond 7 days from the date of the Event, woo-hoo! reserves the right to take legal action to recover the outstanding amount, along with any associated legal fees and interest.

 

 

8. Force Majeure

Neither party shall be liable for any failure to perform its obligations under this agreement if such failure results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, strikes, epidemics, or governmental actions.

 

9. Indemnification 

The Party Host agrees to indemnify and hold harmless woo-hoo!, its employees, agents, and representatives from any claims, damages, losses, or expenses, including legal fees, arising out of or in connection with the Event, except where such claims are due to the negligence or misconduct of woo-hoo!.

 

10. Termination 

woo-hoo! reserves the right to cancel the Event with immediate effect if the Party Host breaches any of its terms. In such cases, the Party Host may be liable for any costs incurred by woo-hoo! as a result of the breach.

 

11. Entire Agreement 

These Ts &Cs constitutes the entire agreement between the parties and supersedes all prior understandings, written or oral, relating to the subject matter of this agreement.

 

12. Waiver

No waiver by either party of any breach by the other party of any provision of the Ts &Cs shall be deemed a waiver of any subsequent breach of the same or any other provision.

 

13. Severability

If any provision of the Ts &Cs is held by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions of this Ts &Cs will remain in full force and effect and will not be affected by the invalid or unenforceable provision or by its severance from this agreement.

 

14. Assignment

The Party Host may not assign or transfer any of its rights or obligations under the T&Cs without the prior written consent of woo-hoo!.

 

15. Notices

All notices required to be given under these Ts &Cs shall be in writing and shall be given or sent to the other party through  email or by registered post. 

 

16. Waiver and Other Documents 

The Party Host acknowledges that separate documents in relation to the Event, including waivers, may need to be signed to participate in certain activities or use certain facilities at woo-hoo!. The Party Host agrees to review and sign these documents as required.

 

  1. 17. Governing Law and Dispute Resolution

The Agreement shall be governed by and construed in accordance with the laws of United Arab Emirates.  In case of any dispute arising out of or in connection with this Agreement, the Parties, subject to the issuance of written dispute/remedial notice, of fifteen (15) days shall endeavor in good faith to resolve their dispute amicably through mutual discussion.  If such dispute still remains unresolved the Parties may invoke the jurisdiction of the DIFC Small Claims Tribunal, the DIFC Small Claims Tribunal (“DIFC SCT”) and Dubai Courts shall have jurisdiction in case the claim exceeds the DIFC SCT threshold.

 

18. Acknowledgment Letter

In addition to these Ts & Cs, the Party Host will be provided with a separate one-page acknowledgment document (“Acknowledgement Letter”) summarizing the key terms and conditions of the Ts &Cs. The Party Host is required to sign the Acknowledgment Letter as a confirmation of their understanding and acceptance of the terms outlined in both the Ts & Cs and the Acknowledgment Letter The signed Acknowledgment Letter shall serve as supplementary evidence of the Party Host's agreement to the terms set forth in these Ts & Cs